Bruno Mars fans were left queuing in the cold on Monday night after a ticketing problem left them struggling to get into the show.
Mars was performing at Birmingham’s Barclaycard Arena which has apologised to disappointed concert-goers.
One fan said hundreds were affected. Some missed a large part of the performance while others missed out altogether – among them, Leanne Hulse from Tamworth, Staffordshire.
She said she was devastated after spending £400 on tickets for her family.